Refund Policy

1. Overview

At Talenkio, we want you to be completely satisfied with our service. This Refund Policy explains when and how you can request a refund for your subscription.

2. Subscription Refunds

2.1 First-Time Subscribers

If you're not satisfied with Talenkio, you may request a full refund within 7 days of your first subscription payment, provided:

• This is your first time subscribing to a paid plan
• You have used fewer than 3 candidate analyses
• You contact us within 7 days of the initial charge

2.2 Recurring Subscriptions

For recurring monthly subscriptions:

• No refunds for partial months or after the 7-day window
• You may cancel anytime to prevent future charges
• Cancellations take effect at the end of your current billing period
• You retain access until the end of the paid period

2.3 Annual Subscriptions

Annual plans are currently not offered. If we introduce annual plans in the future, they will have their own refund terms.

3. Non-Refundable Items

The following are not eligible for refunds:

• Partial month usage after the 7-day window
• Subscriptions renewed automatically (you should cancel before renewal)
• Services already rendered (analyses completed)
• Account violations or Terms of Service breaches
• Change of mind after extensive usage

4. How to Request a Refund

To request a refund within the eligible timeframe:

1. Contact us via email at wangchong19890518@gmail.com
2. Include: Your account email, subscription date, and reason for the refund
3. Response time: We will respond within 2 business days
4. Processing time: Approved refunds are processed within 5-10 business days

5. Refund Method

Refunds will be issued to the original payment method used (PayPal account or linked card). Please allow 5-10 business days for the refund to appear in your account.

6. Cancellation vs. Refund

7. Service Issues and Credits

If you experience technical issues or service outages:

• Contact support immediately at wangchong19890518@gmail.com
• We may provide account credits or usage extensions
• Refunds may be issued on a case-by-case basis for extended outages

8. Fraudulent Charges

If you notice an unauthorized charge on your account, contact us immediately at wangchong19890518@gmail.com. We will investigate and resolve fraudulent charges promptly.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. Your continued use of the Service after changes constitutes acceptance of the updated policy.

10. Contact Us

For questions about this Refund Policy or to request a refund: